Terms of Service

1. Agreement to Terms

 

By accessing or using RealBalance ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

 

RealBalance is a product of Obenrader Innovations LLC, a company organized under the laws of the State of New York. These Terms constitute a legally binding agreement between you and RealBalance.

 

2. Description of Service

 

RealBalance is a personal finance management application (the "App") that allows you to connect and view your bank accounts and credit cards, track transactions and expenses, create budgets and allocation profiles, analyze your spending patterns, calculate available spending based on your income and obligations, distinguish between pending and settled transactions, match transactions to fixed expenses, and view time-window spending analysis.

 

The Service is provided through a mobile application for iOS devices. The Service uses third-party services, including Plaid for financial account connections and Supabase for data storage and authentication.

 

3. Eligibility

 

You must be at least 18 years old to use the Service. You must have the legal capacity to enter into these Terms in your jurisdiction. You must provide accurate and complete information when creating your account. You must maintain the security of your account and immediately notify us of any unauthorized access.

 

By using the Service, you represent and warrant that you meet these eligibility requirements and that you will comply with all applicable laws and regulations in your use of the Service.

 

4. Account Registration

 

4.1 Account Creation

 

You must create an account to use the Service. To create an account, you must provide a valid email address and create a password. You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activities that occur under your account, whether authorized by you or not.

 

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

 

4.2 Account Security

 

You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any losses resulting from unauthorized access to your account due to your failure to secure your account or maintain the confidentiality of your credentials.

 

You are responsible for maintaining the security of your device and for ensuring that no unauthorized person has access to your device or your account credentials.

 

5. Financial Account Connections

 

5.1 Plaid Integration

 

The Service uses Plaid Inc. ("Plaid") to connect your financial accounts. Plaid is a third-party financial data aggregator that acts as an intermediary between RealBalance and your financial institutions.

 

By connecting a financial account, you authorize Plaid to access your account information on our behalf. You agree to Plaid's End User Privacy Policy, which can be found at: https://plaid.com/legal/

 

Plaid never shares your bank account credentials with us. All authentication is handled securely through Plaid. We receive account balances, transaction data, and account metadata from Plaid, but we never receive your login credentials.

 

5.2 Your Responsibilities

 

You are responsible for the accuracy of information you provide to the Service. You must have the legal right to access any accounts you connect to the Service. You must not connect accounts that you do not own or have authorization to access.

 

You are responsible for ensuring that connecting your accounts to the Service does not violate any agreements you have with your financial institutions.

 

5.3 Account Disconnection

 

You may disconnect your financial accounts at any time through the App. Disconnecting an account will stop new data collection from that account. Historical data may be retained until you delete your account, in accordance with our Privacy Policy.

 

When you disconnect an account, Plaid's access to that account is revoked. You can also revoke Plaid's access directly through your financial institution.

 

6. Use of the Service

 

6.1 Permitted Use

 

You may use the Service for personal, non-commercial financial management purposes. You may use the Service for legitimate budgeting and expense tracking purposes. You may use the Service to analyze your spending patterns and manage your finances.

 

6.2 Prohibited Use

 

You agree NOT to use the Service for any illegal purpose or in any way that violates any applicable law or regulation. You agree NOT to attempt to gain unauthorized access to the Service, other users' accounts, or any systems or networks connected to the Service. You agree NOT to interfere with or disrupt the Service or servers or networks connected to the Service.

 

You agree NOT to use automated systems, bots, or scripts to access the Service without our express written permission. You agree NOT to share your account with others or allow others to access the Service using your account. You agree NOT to reverse engineer, decompile, or attempt to extract the source code of the App or any part of the Service.

 

You agree NOT to use the Service to transmit any viruses, malware, or other harmful code. You agree NOT to use the Service in any manner that could damage, disable, overburden, or impair our servers or networks.

 

7. Data and Privacy

 

7.1 Your Data

 

You retain ownership of your data. We use your data solely to provide the Service to you. We do not sell your personal information to third parties. For detailed information about how we collect, use, and protect your data, please see our Privacy Policy.

 

7.2 Data Accuracy

 

We are not responsible for the accuracy of financial data provided by third parties, including Plaid or your financial institutions. Financial data is provided "as is" from these third-party sources. You should verify important financial information independently, especially before making financial decisions.

 

We are not responsible for any errors, delays, or inaccuracies in financial data that may result from third-party services or your financial institutions.

 

8. Fees and Payment

 

8.1 Service Fees

 

RealBalance may charge fees for use of the Service. Current pricing and fees, if any, are displayed in the App. We reserve the right to change our pricing at any time. If we change our pricing, we will provide you with at least 30 days' notice before the new pricing takes effect.

 

If you are on a subscription plan, your subscription will automatically renew unless you cancel it before the renewal date. You authorize us to charge your payment method for all fees associated with your use of the Service.

 

8.2 Third-Party Fees

 

Connecting accounts through Plaid may incur fees from Plaid or your financial institutions. You are responsible for any fees charged by third parties, including Plaid or your financial institutions. We are not responsible for any fees, charges, or penalties imposed by your financial institutions.

 

8.3 Refunds

 

Refund policies, if applicable, will be disclosed in the App or at the time of purchase. We reserve the right to determine refund eligibility on a case-by-case basis.

 

9. Intellectual Property

 

9.1 Our Rights

 

The Service, including all content, features, and functionality, is owned by RealBalance and Obenrader Innovations LLC. All trademarks, logos, and brand names are our property. The App, including its design, code, and user interface, is protected by copyright, trademark, and other intellectual property laws.

 

You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

 

9.2 Your Rights

 

You retain ownership of your data. By using the Service, you grant us a license to use, store, and process your data solely for the purpose of providing the Service to you. This license continues for as long as you use the Service and for a reasonable period thereafter to allow us to comply with legal obligations.

 

10. Disclaimers and Limitations of Liability

 

10.1 Service "As Is"

 

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant that the Service will meet your requirements or expectations.

 

10.2 Financial Advice

 

The Service provides tools for financial management but does not constitute financial, investment, or legal advice. The Service is for informational and organizational purposes only. You should consult with qualified financial, investment, or legal professionals before making any financial decisions.

 

We are not a financial advisor, investment advisor, or legal advisor. We do not provide personalized financial advice or recommendations.

 

10.3 Limitation of Liability

 

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of the Service.

 

Our total liability to you for any claims arising out of or relating to the Service shall not exceed the amount you paid to us for the Service in the 12 months preceding the claim.

 

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

 

10.4 Third-Party Services

 

We are not responsible for the availability or accuracy of third-party services, including Plaid or your financial institutions. We are not liable for any issues, errors, or problems arising from third-party services. We are not responsible for any actions or inactions of third-party service providers.

 

Your use of third-party services is subject to the terms and conditions of those third parties. We encourage you to review the terms and privacy policies of all third-party services you use in connection with the Service.

 

11. Indemnification

 

You agree to indemnify, defend, and hold harmless RealBalance, Obenrader Innovations LLC, and their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your violation of these Terms, your violation of any rights of another party, or your violation of any applicable law or regulation.

 

12. Termination

 

12.1 By You

 

You may terminate your account at any time by deleting your account through the App settings or by contacting us at support@myrealbalance.com. Upon termination, your right to use the Service will cease immediately.

 

12.2 By Us

 

We may terminate or suspend your account immediately, without prior notice, if you violate these Terms, engage in fraudulent or illegal activity, fail to pay required fees (if applicable), or for any other reason we determine in our sole discretion.

 

We reserve the right to discontinue the Service or any part of it at any time, with or without notice.

 

12.3 Effect of Termination

 

Upon termination, your right to use the Service ceases immediately. We may delete your account and data in accordance with our Privacy Policy. You will not be entitled to any refund of fees paid, except as required by law or as specified in our refund policy.

 

Provisions of these Terms that by their nature should survive termination will survive termination, including but not limited to Sections 9 (Intellectual Property), 10 (Disclaimers and Limitations of Liability), 11 (Indemnification), and 14 (Governing Law).

 

13. Changes to Terms

 

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms in the App, updating the "Last Updated" date, and sending you an email notification to the email address associated with your account.

 

Your continued use of the Service after changes to these Terms constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Service and delete your account.

 

We encourage you to review these Terms periodically to stay informed about any changes.

 

14. Governing Law

 

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

 

Any disputes arising from or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in New York, New York.

 

15. Dispute Resolution

 

15.1 Informal Resolution

 

If you have any dispute with us, you agree to first contact us at support@myrealbalance.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

 

15.2 Binding Arbitration

 

If we cannot resolve a dispute informally, any disputes not resolved within 60 days of initial contact will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in New York, New York.

 

You and we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

 

16. Severability

 

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

 

17. Entire Agreement

 

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RealBalance regarding the Service. These Terms supersede all prior agreements, understandings, or communications between you and RealBalance regarding the Service.

 

18. Contact Information

 

For questions about these Terms, contact us at:

 

Email: support@myrealbalance.com

 

Mail:

RealBalance

Obenrader Innovations LLC

850 Amsterdam Ave

New York City, New York 10025

United States

 

We will respond to your inquiries within a reasonable time. For urgent matters, please indicate "URGENT" in your subject line.

 

19. Miscellaneous

 

19.1 Assignment

 

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or our rights and obligations under these Terms without your consent.

 

19.2 Waiver

 

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

 

19.3 Force Majeure

 

We are not liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or failures of third-party services.

 

Effective Date: These Terms are effective as of January 2025.

 

Last Updated: January 2025